Return and Refund Policy

Last Updated: August 13, 2026

We want you to love your BIZA Shoes. If something isn't right, we're here to make the return or exchange process straightforward.

90-Day Return Window

BIZA Shoes accepts eligible returns and exchanges within 90 days of the delivery date.

Returned footwear must be:

• Unworn and unused

• In new, resalable condition

• Returned in the original BIZA shoe box

• Returned with all original packaging, tags, and materials included

We are unable to accept worn merchandise or merchandise that shows signs of use.

Trying shoes on indoors for fit is permitted, provided the shoes remain unworn, undamaged, and in new condition.

How to Start a Return or Exchange

To request a return or exchange:

1. Email returns@bizashoes.com or call 1-844-283-3227.

2. Include your order number and the reason for the return or exchange.

3. We typically respond within 1–2 business days with return instructions and, when applicable, a prepaid return shipping label.

4. Package the merchandise securely, including the original shoe box and packaging.

5. Ship the merchandise using the provided return instructions.

6. Once the return is received and inspected, we will process the applicable refund or exchange.

Exchanges

Exchanges are free.

For eligible exchanges, BIZA Shoes will provide a prepaid return shipping label at no charge.

Replacement merchandise is subject to availability.

If the requested replacement style, color, or size is unavailable, we will work with you to select another available option or issue an applicable refund.

Returns for Refund

For eligible returns that are not exchanges, a $5.00 return shipping label fee will be deducted from the refund.

This fee covers the prepaid return shipping label provided by BIZA Shoes.

The $5.00 return label fee does not apply when merchandise is defective, damaged upon arrival, incorrectly shipped by BIZA Shoes, or when applicable law requires otherwise.

Refund Processing

After we receive and inspect an eligible return, we will generally issue the refund to the original payment method within 5–7 business days.

After BIZA issues the refund, your bank, credit-card issuer, or payment provider may require additional time to post the credit to your account.

Original shipping charges, if any, are not refundable unless required by law or the return results from an error by BIZA Shoes.

Defective, Damaged, or Incorrect Items

If you receive merchandise that is defective, damaged, or different from what you ordered, contact us as soon as possible at:

returns@bizashoes.com
1-844-283-3227

BIZA Shoes will provide a prepaid return label at no charge and work with you to provide an appropriate replacement, exchange, refund, or other remedy.

Nothing in this policy limits any warranty or consumer right available to you under applicable law.

Non-Returnable Items

The following items generally are not eligible for return or exchange:

• Worn or used merchandise

• Merchandise that is damaged after delivery through customer use

• Merchandise not returned in its original condition

• Merchandise missing the original shoe box, packaging, or other included materials

• Items clearly designated as Final Sale

• Gift cards, except where redemption or refund is required by applicable law

BIZA Shoes reserves the right to refuse a return that does not meet the requirements of this policy, subject to applicable law.

Final Sale Items

Products clearly marked Final Sale at the time of purchase are not eligible for return or exchange, except when required by applicable law or when merchandise is defective, damaged, or incorrectly shipped.

Final Sale status will be disclosed before purchase.

Gift Cards

Gift cards generally are not returnable or refundable for cash except where required by applicable law.

Certain states provide additional gift-card rights. For example, California law allows qualifying retailer gift-card balances below the applicable statutory threshold to be redeemed for cash upon request.

Nothing in this policy limits those rights.

Purchases From Other Retailers

This Return & Refund Policy applies only to merchandise purchased directly from BIZA Shoes through www.bizashoes.com.

If you purchased BIZA Shoes through Amazon, Walmart, an independent shoe retailer, or another authorized seller, the return and refund policy of that seller generally applies to your purchase.

For questions involving a potentially defective BIZA product purchased from another retailer, you may still contact BIZA customer service for assistance.

State and Federal Consumer Rights

This policy is intended to apply to BIZA Shoes customers throughout the United States.

Consumer return, refund, warranty, defective-product, and gift-card rights may vary by state.

If federal, state, or local law gives you a refund, replacement, warranty, cancellation, gift-card redemption, or other consumer right that is greater than the rights described in this policy, applicable law controls.

Nothing in this policy is intended to waive or restrict any consumer right that cannot legally be waived.

Contact Us

BIZA Shoes
Tribute Retail Inc.
145 3rd St
Santa Rosa, CA 95401
United States

Returns: returns@bizashoes.com
Phone: 1-844-283-3227
Website: www.bizashoes.com